Shipping & Returns

United States and Military addresses
Your order will be shipped discreetly, no indication to what is on the inside.
Your products should arrive within 1 one week, but may take up to 3 weeks for delivery. Orders are shipped with USPS, USPS Priority, FedEx, or UPS, depending on the weight and location. All orders are shipped F.O.B. Broomfield, Colorado. The customer is responsible for all freight charges, insurance, handling charges and custom fees.

International Shipping
We will ship smaller items to Canada only. Any larger items that will be shipped will have additional fees, that must be paid before we ship. The customer is responsible for all charges related to shipping to your country. That includes, freight charges, insurance, handling charges and custom fees, and other fees there may be. If any fees end up being paid for by StarPleasures, they will be charged to your credit card, or a bill sent PayPal. All shipping fees are to be paid by the customer.

Order & Service Questions

If there is a change in your order or an order cancellation, please email us info@StarPleasures.net. If the order has already shipped there is nothing we can do to stop it.

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number. If we do take a return for any other reason there will be a 20% restocking fee. We sell personal products, they cannot be resold, it is at our discretion if we take a return if there is nothing wrong with the product. Defective products that are returned, receive the same product back.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to StarPleasures within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you. If we do take a return for any other reason there will be a 20% restocking fee. We sell personal products, they cannot be resold, it is at our discretion if we take a return if there is nothing wrong with the product. Defective products that are returned, receive the same product back.